We want you to be completely satisfied with your purchase from Trove Pet Mart.
1. Return Eligibility:
Items must be returned within 14 days of delivery.
Products must be unused and in original packaging.
We do not accept returns on sale or clearance items.
2. Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment within 5–7 business days.
3. Exchanges:
We only replace items if they are defective or damaged. To initiate a return or exchange, contact us at troveofficialhq@gmail.com.
4. Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.